Refund policy
1. Please ensure that the product you purchase is sold by PeariA.co official website to be eligible for the return and exchange rights during the appreciation period.
2. The entire site enjoys the rights of the "seven-day appreciation period" as stipulated by the Taiwan Consumer Protection Act, starting from the day after the product is received (including holidays). The "appreciation period is not a trial period." If there is any issue with the received product, and you need to apply for a return or exchange, please log in to the website and leave a message at the order section, or call to provide the order number and the purchaser's name for the return or exchange application.
3. The "appreciation period is not a trial period." Returned products must be in new condition and with complete packaging (including the product itself, accessories, gifts, original packaging bags, boxes, paper), without any missing accessories, disassembly, or damage.
4. If the product is damaged, dirty, or has incomplete packaging due to improper disassembly by the consumer, making it unsellable, we regret that we cannot accept it for exchange.
5. Please record the unboxing and inspection of the product immediately within 7 days of receipt (from the day of signing). If the return period of 7 days specified by the Consumer Protection Act is exceeded or the product has been used and is not in a new condition, we cannot provide a return or exchange service.
6. For issues related to the packaging, transportation, and delivery of the goods, as well as missing, damaged, wrong, or defective items, please contact us first, and we will have someone assist you.
7. If returning the product disqualifies you from a promotion that included a free gift, the gift must also be returned to process the return service. Gifts included in orders are not eligible for specific selection or exchange, except for defects.
8. Product colors may vary slightly from those shown on the website due to different computer systems and monitor resolutions. Images are for reference only, and products do not come with any photography accessories. Exchange standards are subject to final determination by the company.
9. Exchange requests should be primarily for product defects or shipping errors. If it exceeds the seven-day appreciation period (including holidays), we cannot accept exchange services. To avoid disputes, please inspect the product immediately upon receipt.
10. The shipping cost for exchanging defective products or incorrect shipments will be borne by our company. Consumers must provide a valid delivery address, contact person, and telephone number.
11. Products that have been assembled are not eligible for return or exchange. Also, products sold as sets or in random colors are not eligible for color or style selection exchanges.
12. Products that cannot be restored to their original condition after being unsealed and used are not eligible for exchange.
13. If the number of returns due to personal reasons is excessive, the company reserves the right to suspend or terminate your shopping and service privileges, according to the service terms.
14. The company reserves the right to accept or reject orders. Thank you for your cooperation!
Refund Operation Instructions
1. Refunds will be processed only after the return is successfully applied for and the product is confirmed received by the company.
2. For one-time credit card payments: After the refund application is approved, a refund notification email will be sent by the system. Within the seven-day appreciation period, the refund will be processed back to the original credit card within 3-5 working days. If the credit card billing date has been crossed, the refund will appear on the next month's statement.
3. For partial refunds: Refunds will be transferred to the bank account provided by the consumer, or a partial amount will be refunded to the original credit card online.
4. If shopping credits were used in the order, they cannot be refunded after the product is returned.
2. The entire site enjoys the rights of the "seven-day appreciation period" as stipulated by the Taiwan Consumer Protection Act, starting from the day after the product is received (including holidays). The "appreciation period is not a trial period." If there is any issue with the received product, and you need to apply for a return or exchange, please log in to the website and leave a message at the order section, or call to provide the order number and the purchaser's name for the return or exchange application.
3. The "appreciation period is not a trial period." Returned products must be in new condition and with complete packaging (including the product itself, accessories, gifts, original packaging bags, boxes, paper), without any missing accessories, disassembly, or damage.
4. If the product is damaged, dirty, or has incomplete packaging due to improper disassembly by the consumer, making it unsellable, we regret that we cannot accept it for exchange.
5. Please record the unboxing and inspection of the product immediately within 7 days of receipt (from the day of signing). If the return period of 7 days specified by the Consumer Protection Act is exceeded or the product has been used and is not in a new condition, we cannot provide a return or exchange service.
6. For issues related to the packaging, transportation, and delivery of the goods, as well as missing, damaged, wrong, or defective items, please contact us first, and we will have someone assist you.
7. If returning the product disqualifies you from a promotion that included a free gift, the gift must also be returned to process the return service. Gifts included in orders are not eligible for specific selection or exchange, except for defects.
8. Product colors may vary slightly from those shown on the website due to different computer systems and monitor resolutions. Images are for reference only, and products do not come with any photography accessories. Exchange standards are subject to final determination by the company.
9. Exchange requests should be primarily for product defects or shipping errors. If it exceeds the seven-day appreciation period (including holidays), we cannot accept exchange services. To avoid disputes, please inspect the product immediately upon receipt.
10. The shipping cost for exchanging defective products or incorrect shipments will be borne by our company. Consumers must provide a valid delivery address, contact person, and telephone number.
11. Products that have been assembled are not eligible for return or exchange. Also, products sold as sets or in random colors are not eligible for color or style selection exchanges.
12. Products that cannot be restored to their original condition after being unsealed and used are not eligible for exchange.
13. If the number of returns due to personal reasons is excessive, the company reserves the right to suspend or terminate your shopping and service privileges, according to the service terms.
14. The company reserves the right to accept or reject orders. Thank you for your cooperation!
Refund Operation Instructions
1. Refunds will be processed only after the return is successfully applied for and the product is confirmed received by the company.
2. For one-time credit card payments: After the refund application is approved, a refund notification email will be sent by the system. Within the seven-day appreciation period, the refund will be processed back to the original credit card within 3-5 working days. If the credit card billing date has been crossed, the refund will appear on the next month's statement.
3. For partial refunds: Refunds will be transferred to the bank account provided by the consumer, or a partial amount will be refunded to the original credit card online.
4. If shopping credits were used in the order, they cannot be refunded after the product is returned.